Solutions
Exactly what each solution does for your business.
A closer look at how the Smart Website System, Google Review System, and AI Voice Agent are built, what's included, and how each one runs day to day inside a local service business.
Capture online opportunities
Smart Website System
"Our website isn't generating business."
Turn website visitors into trackable business opportunities instead of letting inquiries disappear into an inbox.
Most small-business websites are brochures: someone visits, maybe fills out a form, and the message lands in an inbox nobody checks until the end of the day. By then the customer has already called two competitors. The Smart Website System closes that gap — the site is built to produce inquiries, and every inquiry becomes a tracked record with an immediate response attached to it.
Request service
Site chat
What the system includes
Website and hosting
A modern, fast, mobile-first site built for your service area, with hosting, maintenance, security updates, and content changes handled by us.
Lead capture
Service-request forms, click-to-call, and an AI chat assistant on the site itself, so visitors can start a conversation the moment they're ready.
CRM integration
Every submission creates a contact and an opportunity with the job details, source, and timestamp — nothing lives only in an email thread.
Automated lead response
A confirmation text and email go out within seconds, plus an instant new-lead notification to you so you can work the live ones first.
Ongoing management
We keep the site, forms, and automations working as your services, pricing, and coverage area change.
How it works in practice
- 1A homeowner searches for your service and lands on your site.
- 2They submit a request or ask the on-site AI chat assistant a question.
- 3The lead is created in the CRM with the job description and contact details.
- 4An automatic reply confirms you received it while you get notified.
- 5You call back with the context already written down for you.
Build reputation and trust
Google Review System
"We don't get enough reviews."
Turn happy customers into Google reviews without relying on employees to remember to ask.
Reputation is usually the deciding factor when a homeowner compares three local companies. The problem is rarely unhappy customers — it's that asking for reviews depends on a tech remembering at the end of a long day. This system removes the human memory step: finishing the job is what triggers the request, so review volume becomes steady instead of accidental.
38 reviews +3 this week
SMS · ABC Plumbing
What the system includes
Review-request automation
Marking a job complete sends the request automatically, timed for when the customer is still thinking about the work.
Customer review journey
A short, friendly message with a one-tap link straight to your Google Business Profile — no searching, no login hunting.
Follow-up
A single polite reminder to customers who didn't respond the first time, then it stops. No nagging.
Tracking
See which jobs were asked, who responded, and how your review count and rating move over time.
Works with your existing business
No new website required. If you already have a site and a Google Business Profile, this runs alongside what you have.
How it works in practice
- 1Your crew finishes the job and it gets marked complete.
- 2The customer receives a short review request with a direct link.
- 3One reminder follows if there's no response.
- 4The review posts to your Google Business Profile.
- 5Review velocity keeps building month over month.
Capture phone opportunities
AI Voice Agent
"We miss calls when we're busy."
When you can't answer the phone, your business still can.
In service work, the phone rings while you're under a sink, on a roof, or driving between jobs — and evenings and weekends are when homeowners actually call. An unanswered call is usually a customer who dials the next company. The AI Voice Agent picks up those calls, has a normal conversation, and hands you a written lead instead of a missed-call log.
(210) 555-0148
Answered by AI voice agent
What the system includes
Answers missed and after-hours calls
Picks up on overflow, after hours, weekends, and holidays so callers reach a real conversation instead of voicemail.
Lead qualification
Asks what the job is, how urgent it is, and whether the address is in your service area.
Information capture
Collects name, phone, address, and the problem description, then writes it into the CRM as a new opportunity.
Appointment and callback handling
Takes appointment requests and callback windows so you're returning calls to people who already expect you.
Call routing
Escalates true emergencies to your phone by your own rules, and holds everything else for normal hours.
How it works in practice
- 1Emergency call at 8 PM: details captured, urgent flag raised, you get alerted.
- 2Third caller while you're on a job: answered, qualified, queued as a callback.
- 3Price-shopper on a Sunday: common questions answered, contact recorded.
- 4Wrong-area caller: politely handled without eating your time.
CRM, messaging, scheduling, and automation are the supporting technology behind these solutions — not separate products you have to buy one at a time.
Getting started
One solution. Two solutions. Or the full system.
Start with what you need today. Add more when it makes sense.
No long-term contract
Month-to-month service. Cancel anytime.
Pick 1
One solution
Choose any one Alien Tech Stack solution.
- Smart Website, Google Reviews, or AI Voice
- Month-to-month, no contract
Pick 2
Two solutions
Choose any two solutions.
- Any two solutions combined
- Add the third later
Get All 3
The full system
Smart Website + Google Reviews + AI Voice Agent.
- All three solutions working together
- One connected customer system